Frequently Asked Questions

You can cancel your course online up to 48 hours before your course is scheduled. If your course is within 48 hours, please Contact Us to cancel. Please see our Terms and Conditions for an outline of the cancellation and refund policy.

To cancel online, please follow these steps:

• Login to your account
• Go to My Bookings
• Find your course in the booking list
• Click the 'x' icon on the left of the course
• Select the reason for your cancellation and click Cancel Booking
• If a cancellation fee is applied, this will be deducted from your balance and the remainder will be credited to your account. This can be used for a rebooking or will be refunded to you

You can view a record of your cancelled bookings under My Bookings > Previous Bookings

Credit card refunds are processed within 48 hours. It can take 5 - 10 business day for refunds to appear in your bank account depending on bank processing times. 

If you want to learn to ride a motorcycle, you must apply for an RE learner licence.

To get your RE learner licence, you need to:

• Hold a provisional or open car licence and have held the licence for at least 1 year. This makes sure you have on-road driving experience before you learn to ride.
• Successfully complete the Q-Ride pre-learner course Note: If you live outside a 100km radius of a Q-Ride training area, you may choose to apply for an exemption from completing the course, however if you are exempt from the course you will need to hold your RE learner licence for longer.
• Pass a motorcycle knowledge test, and;
• Be medically fit to ride
• Apply for your RE learner licence.

For more information, please visit: https://www.qld.gov.au/transport/licensing/motorcycles/getting/learner

If you have moved to Queensland, you will need to apply for a Queensland driver licence if you are:

• An Australian citizen and you've been living in Queensland for 3 months.
• Not an Australian citizen but you were given a resident visa before you moved to Queensland and you have been living in Queensland for 3 months.
• not an Australian citizen, but you were given a resident visa after you moved to Queensland and you've been living in Queensland for 3 months since getting the visa.

A resident visa is a permanent visa or special category visa under the Migration Act 1958 (Commonwealth). These visas allow a person to stay indefinitely in Australia. These do not include temporary, business or guardian visas.

For more information please visit: https://www.qld.gov.au/transport/licensing/driver-licensing/overseas/transfer

A class R motorcycle is a 2 or 3 wheel motorcycle with unlimited engine size.

Before you can learn to ride an R motorcycle or upgrade to an R motorcycle licence you must have held an RE provisional or open licence for at least 2 years.

After you have held your RE provisional or open licence for 2 years, to get an R licence you must successfully complete the Q-Ride unrestricted (R) course or pass a Q-SAFE riding test. Check your Q-Ride eligibility to see when you are eligible. When you complete this requirement, you can apply for your class R provisional or open licence.

If your Q-Ride training provider directly records your Q-Ride competency declaration online with the Department of Transport and Main Roads, you may be eligible to upgrade your licence online.

If you are issued a paper Q-Ride competency declaration or you are not eligible to upgrade your licence online, you must apply for your class R licence at a driver licence issuing transport and motoring customer service centre.

For more information please visit: https://www.qld.gov.au/transport/licensing/motorcycles/getting/moving#:~:text=After you have held your,see when you are eligible

You can apply for a Queensland licence for the same class as your interstate or overseas licence by visiting one of the following:

• transport and motoring customer service centre
• participating Queensland Government Agent Program (QGAP) office
• licence-issuing police station (in rural or remote areas of Queensland).

You must meet the minimum age requirement for the type of Queensland licence you are applying for.

You do not have to complete a driver licence application form when visiting a transport and motoring customer service centre. You will need to complete a driver licence application (F3000) at police stations and most QGAP offices.

Your authority to drive on your interstate or overseas licence will be withdrawn when you have been issued with a Queensland licence. This means you can no longer drive with your interstate or overseas licence in Queensland.

For more information, please visit: https://www.qld.gov.au/transport/licensing/driver-licensing/overseas/transfer#:~:text=You will need to complete,issued with a Queensland licence.

A learner approved motorcycle is automatically supplied to you on the day. If you wish to bring your own Learner approved Motorcycle, simply turn up with it and the instructor will perform a Rego Check and Safety Check on your motorcycle. Please see our Terms and Conditions for an outline of vehicle use and damages policy.

To reschedule your Q-Ride course, please call us on 1300 131 362.

To cancel your Q-Ride course, please login to your Top Rider account where you can cancel or move your Q-Ride Course, if you need assistance please message us directly from your account. Please see our terms and conditions as fees and charges may apply.